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Privacy Policy

Introduction

This privacy policy sets out how thepedalhouse.co.uk will store and use information relating to you. Thepedalhouse.co.uk is the website of The Pedal House Ltd.

Whether you are shopping with us or just browsing our website, we want you to know that we are fully committed to protecting your privacy. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy policy.

If you have questions about how we use your data or what we do to protect your privacy, please don’t hesitate to email us at info@thepedalhouse.co.uk

The data controller is The Pedal House Ltd, and contact details are:

The Pedal House Ltd, 55 High Street, Hadleigh, Ipswich, Suffolk, IP7 5AB. Tel: 01473 828129.

 

How do we use personal information?

When you shop with us, you’ll need to provide consent for us to process your information so that we can fulfil your order. This consent is our legal basis for processing.

We will never sell, distribute or lease your data to any third party.

If you opt-in to receive marketing emails from us, we’ll send you a few emails keeping you up-to-date with news of our latest products, offers and in-store events. In order to receive emails from us, you only need to provide us with your email address.

You can opt-out of receiving marketing emails from us at any time by:

  • Clicking the ‘Unsubscribe’ link at the bottom of any of our marketing emails

 

A cookie is a small text file which asks permission to be downloaded onto your computer or smartphone when you visit a website. It allows the website to recognise your device each time you access the website, and will store some information about your preferences or past actions.

We use cookies to improve your shopping experience. When you first land on our website, we’ll show you a message to let you know that we use cookies, and to ask for your consent to store them on your device. You can disable cookies within your internet browser settings.

 

YOUR RIGHTS

When it comes to your personal information, you have the following rights:

  • The right to be informed about how we use your information
  • The right to access any information we hold about you
  • The right to correct any inaccurate information that we hold about you
  • The right to request that we delete information that we hold about you
  • The right to request that we stop processing your information i.e. using it for any or all of the purposes set out in this privacy policy
  • The right to access your information in such a way so that it can easily be transferred from environment to another in a safe and secure way
  • The right to object to, and opt-out of our email marketing at any time

We will always ensure that our services are made available to you in a way that makes it easy for you to exercise any of these rights, at any time. If you have any questions or wish to exercise your rights, please contact us at info@thepedalhouse.co.uk.

CHANGES TO OUR PRIVACY POLICY

From time to time, we may update our privacy policy to reflect changes in the way we provide our services to you, or in accordance with changes in data protection law. We encourage you to stay familiar with our privacy policy, but rest assured that If any significant changes are made, we will let you know.

If you have any questions about any changes we make, you are entitled to invoke any of your rights as set out above.

HOW TO CONTACT US

We welcome all feedback, good or bad. If you:

  • Have any questions about how we collect and use your information
  • Would like a copy of the information we hold about you
  • Would like to update or remove any of the information we hold for you
  • Would like to exercise any of your rights explained above

You can either email us at info@thepedalhouse.co.uk, or write to us at:

Data Protections Officer, The Pedal House, 55 High Street, Hadleigh, Ipswich, Suffolk, IP7 5AB